MIO Customer Support
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The MIO Alpha has arrived!
Product User Guides
How do I register my new product?
Product Manuals and Videos
Can I swim with my Alpha?
Alpha Pairing Guides (iOS 7)
Alpha User Guides (All Languages)
How is my product shipped?
Where is my order shipped from?
How long does delivery take?
Frequently Asked Questions
Can I turn off the heart rate sensors?
Can I use my device while swimming?
How Do I Make a Purchase on www.alphaheartrate.com?
How do I create my MyMIO account?
What devices can upload to MyMIO?
I'm having trouble uploading my device to MyMIO.
Linking to MyFitnessPal
Charts, Exporting and Partner apps
Solving Upload Problems
Where can I buy a MIO watch?
How to use a DISCOUNT or PROMO code?
Heart rate monitoring with Pacemakers, ICD, Heart Meds
What is Stride and how do I calculate it?
Support Ticket System